About Me

My Public Profile: http://www.linkedin.com/in/charlesrattray Current Responsibilities: Service strategy, design and delivery of bespoke solutions and packaged services; revenue growth through new service offerings and existing engagements; RFP management and response; the recruiting, management and career development of production consulting staff; delivery partner enablement; and the delivery of quality solutions driving customer satisfaction to generate repeat business. Expertise: Delivery of high quality, complex ‘IT’ solutions; delivering CSIP through changes in organization, culture, process and technology; and large scale infrastructure transformation projects ; ITIL Configuration Management; project management; project rescue: problem analysis and troubleshooting; customer escalation management; risk management; issue resolution; program P&L; and career management. Background: Senior consultant, program manager and technical project manager (P2/04614), with strong leadership skills and a solid commercial and technical background; multimillion $ project experience within a range of business verticals, delivering resilient IT architectures and infrastructures coupled with measurable business benefits. Academic Achievements: MBA with Distinction, Post Graduate Diploma in Information Technology, BA, Prince2 (project management) Practitioner (P2/04614). Specialties: Services delivery strategy; building professional services teams; packaging professional services, program / project management (Prince2), ITIL configuration management, project rescue and recovery. Alternative Specialties: career management, alternative solutions for recruitment and recruitment services, career tracking.

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